We are open at Hodson Ford!!
We will be working with skeleton staff and to government guidelines to keep our staff and customers safe on our premises.
We will contact all customers with outstanding maintenance work and working with you to arrange appointments.
We have safety measures in place to ensure we have minimal contact and maintain social distancing at all times.
Part of these measures will be that we will not be accepting any walk in enquiries without telephone communication before hand so that we can arrange a time for you to arrive at our premises.
We will not be able to have technicians carry out any road tests with customers, therefore please appreciate that of we cannot fault your vehicle whilst on site we will be unable to assist further until that fault is present.
Our waiting area will unfortunately stay closed for your own safety and if you arrange a waiting appointment we ask that you wait off site. An ideal opportunity for you to use this time for your daily exercise around our lovely village.
I’m sure you can appreciate that these are unprecedented times for us all, however we will strive to ensure we maintain our high level of customer service to you all.
Our sales department are now fully open and look forward to welcoming all customers regarding new and used cars
We have a fantastic selection of used cars
And the Ford new car range
We hope to see you soon
Coupled with this, to help as many people as possible we can now offer Ford 'peace of mind' across the whole new car range! Here's how it works:
✅ Brand new car
✅ 3 months deferred payments
✅ Up to 3 months cash back
Contact us to find out how it can help you!
Frequently Asked Questions during Corona Virus Lockdown.
- 1.Can I buy a car while we are in lockdown?
Answer: If you are a key worker and have id to back this up Yes, we will always look to help and get you back on the road.
If you are a key worker or not and if you see a car and want to put a holding deposit on it so the car is secured for when we are back off lockdown again, we can offer this service.
- I have a warranty issue with the car I brought off Hodson Ford?
Answer: If you email firstname.lastname@example.org your issue is logged and time and date stamped and on our return we will be in touch to get you booked in and have the faults rectified as soon as possible
- If I have a fault and my warranty is to expire?
Answer: Again as above email the fault details to email@example.com so the fault details are logged with us they are date and time stamped and we can be in touch on our return
- If I need to use my Ford Roadside assistance phone number what is it
Answer: The number is 02035644444
- I Have a new car on order and are wondering what is happening?
Answer: Ford are currently, like all car dealers, on lockdown and are following government advice
We will be in touch with all customers with their car progress on our return.
Currently all Ford Manufacturing plants are on shutdown and will be running around a month behind the original dates.
As of 24.03.2020. All Bodyshop staff were furloughed for an initial period of 3 weeks. The ongoing situation will then be reviewed considering government advice. All work providers were informed of the shutdown on this date. Any jobs that were booked in over this period were put on hold and customers notified to this effect. These jobs will be rebooked in the same date order as soon as we re-open. An attempt was made to contact all customers who currently have a car onsite already under repair. Messages left and insurance databases updated. Work on these cars will continue immediately when the Bodyshop can re-open. Rest assured all vehicles currently onsite are within a secure compound. We hope any inconvenience is kept to a minimum. However, the safety and wellbeing of our staff and customers takes precedence above all else at this time.
If you have broken down and have the service activated roadside assistance call: 0203 564 4444*
All customers with Service Plans. Your plans will remain in place and we will be contacting everybody that has outstanding service/MOT’s on their vehicle as soon as we reopen.
*If your service activated roadside assistance (SARA) was due to expire there will be:
- An extension of 4 weeks for contracts ending during the effective lock-down period. This takes effect from March 20th to April 20th
- This 4-week extension period will continue to be reviewed to ensure customers are supported
Please follow government guidelines regarding MOT’s due to expire at https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020