Christopher Gettins - 3 weeks ago
Richard and his team really do set the standard for car bodywork. Work was completed on insurance, Hodson Ford provided an exceptional and thorough service. From the initial assessment to the car being completed - it was a top notch service. I was kept well informed at all times through texts and an online portal; and a health check was even completed on the car - which raised a bulge on the offside tyre, which I’d never have noticed if it wasn’t for them. The courtesy car provided was a Toyota Aygo, clean with no concerns. Professionalism at its finest and it’s evident the company runs to a high standard to truly please the customer.
Chris Eley - 3 weeks ago
I needed some wheels nuts for my son’s Ford Focus and I thankfully spoke to a lady called Emily who worked on the parts department. Without and hesitation Emily helped me to sort out the damaged security nuts that could not be removed (hence coming to see Emily at the Ford dealership). Emily exhibited the highest possible levels of customer service to have these removed by welding bar added to them and having them removed.
Emily is a real star and an absolute credit to the dealership and to Ford and deserves some recognition. Well done Emily, you’re a real star, well done!!!!! Cheers and regards, Chris, Cannock.
John & Helen Spooner - 4 months ago
The full details of the service required was explained to me when I booked my car in and a date for completion was booked.
The car was collected, serviced , MOT’d, washed and valeted before being returned on time as arranged.
During the time the car was away, I received a short video of the car undergoing a health inspection, which was very re-assuring to me.
Full marks Hodson Ford!
Beatrice Hughes - 4 months ago
I recently purchased a Ford Ecosport from Hodson Ford of which I am very pleased with.
I have to say that I was treated from start to end with impeccable service from the team.
Mike, Mark and Charlie I would like to thank you for everything & all of your support. You really made the process so smooth for me, especially travelling from London up to the North.
glenda cowley - 4 months ago
I purchased a Ford car for the first time last year, and decided to take out a Ford warranty. Unfortunately the car has needed some repairs since, however I have been very impressed with how the garage has dealt with these problems and provided me with an excellent level of service on each occasion. Keeping me with up to date with developments and progress on the work and providing a courtesy car, which was really helpful. All the staff I have dealt with have been friendly and helpful. Although I am a little disappointed in the car itself, I am very happy with the service I have received and I would definitely recommend this dealership.